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Ticketmaster Online Scam - Please Read

If you purchase event tickets online with Ticketmaster, please be aware you may be the victim of a scam that could be costly if it goes undetected. Ticketmaster is a subsidiary of a company called Entertainment Rewards. When you buy a ticket online, you get an email supposedly confirming your purchase. The email asks you to enter your email address twice and hit a submit button. This action however does not confirm your ticket purchase. If you read the very fine print, you are authorizing Ticketmaster to forward your billing information, including credit card number, to Entertainment Rewards. You are also agreeing to purchase a montly renewable membership in the Entertainment Rewards Program. This service allows you to go to their website monthly and print out discount entertainment coupons. And for this lovely service that you were unaware you were signing up for, they charge $9 per month to your credit card bill.

If you call them up and challenge the charges, you will be given the runaround. I was transferred 12 times by phone, sometimes to the same department. Eventually you are told they can't do anything for you because it's something you voluntarily authorized the charges for. They are happy to cancel your account though.

Then to get the charges refund you have to go through your credit card company's fraud/theft system and attain whatever remedy they can offer.

The scam happened to me when I purchased the Alice Cooper tickets back in October. 30 days later to the day I started receiving a $9 per month charge. I noticed the charge last month but thought it was something else I had purchased online. But the exact same charge came up this month so I thought to question it.

In my case, the remedy was pretty easy. I have a VISA Check card. So I had my bank put a block on the card, file a fraud report for those charges and reissue me another card with a different number. It's a little annoying because I'll have to live on cash and checks for the next 7-10 days but I can live with it. The reason I did this was because all the reports on this scam say that even when you cancel the account, they will sometimes keep charging your account for up to 3 months, claiming that's how long it takes to close the account out. Then you have to argue with them about a refund.

So I got taken for $27 which VISA will refund me.

You can go here:


and see how much other people got taken for. If you don't notice a small $9 charge on your bill this might go on for years.

My question to Entertainment Rewards was, if this is not a scam and you are getting phone calls from thousands of people complaining about the exact same practice, don't you think maybe it's time to examine your way of recruting new members and maybe change your tactics?

So be forewarned.




( 4 comments — Leave a comment )
Jan. 14th, 2006 04:15 am (UTC)
That truly sucks. Glad you caught it quickly.
Jan. 14th, 2006 05:09 pm (UTC)
Doesn't this have "class action lawsuit" written all over it?
Jan. 15th, 2006 04:23 am (UTC)
I think it's being investigated by the state attourneys of both Arkansas and California. A lawsuit will surely follow.

Jan. 17th, 2006 01:09 am (UTC)
Thanks for the warning. I buy tickets from them occasionally.
( 4 comments — Leave a comment )


Wander aka StoneBear
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