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FYI - If you use a UHaul truck to help you move be sure to leave the gas tank at exactly the same level you took it out at. Last weekend uHaul had me returning the 14 foot truck I rented to a location about 15 miles from my new house. I filled it with gas to half a tank which is where it was when I rented it. In driving over to the drop off location, I used a bit of gas of course. So when I dropped it off the fuel guage needle was sitting just below half a tank. Today I was looking online at my credit card statement and I see an extra $70 charge made by the private business location where I dropped the truck off. Of course I get all pissed off and call uHaul who says they can't do anything about the charege because the private business, B&B Automotive where I dropped it off sent the charges through. So I called them and they said the extra charges were for the gas. They said they had to put in a quarter tank of gas to bring it to half full. Lets assume that the fuel guage was a little off and they did have to put a quarter tank in. It was a 30 gallon tank. So maybe 8 gallons they had to put in. The uHaul contract states if you don't bring it back at the same fuel level you can be charged up to $4 per gallon. 4 x 8 =$32. So ok, where is the differnce of $38? They claim $30 of it was a service fee for the bother of having to drive it out back to their own tank and pump 8 gallons of gas into it. Gas that they are not paying $4 a gallon for. That still leaves $8 unaccounted for on top of the overpriced gas and service fee. And they didn't even both to appologize for it.

Someone's making a killing here, thas all I'm sayin'!

I'd dispute the chrges with Visa but last time I did that they put a hold on my card until the matter was cleared up. Not sure it's worth the hassle. Be the last time I use uHaul though.



( 8 comments — Leave a comment )
Feb. 17th, 2007 04:07 am (UTC)
Uhaul is a piece of shit!!!!
Feb. 20th, 2007 05:38 am (UTC)
Not my favorite company right now, that's for sure.

Feb. 17th, 2007 05:26 am (UTC)
When I moved to Texas, I drove a U-Haul down, mostly because the return destination was Spicewood, a little town pretty close to Kingsland (where I moved). I filled the tank up and went to drop off the truck. I drove to Spicewood... no U-Haul place there. It wasn't like I missed it... Spicewood is a couple of storefronts along the Highway. I drive and I drive until I get almost to Austin... and there it is just before you cross the Pederanles river. I'm pissed. I'm so mad, I walk in and immediately begin a tirade about the distance they are from Spicewood despite thier ad saying they are IN Spicewood. I get a sarcastic 'The Spicewood zipcode runs all the way to the river' and I throw the keys... literally throw them at the counter girl. She then asks me if the tank is full. I get right in her face and say 'It was when I went to Spicewood' at which point she tells me what they can charge me if it's not full. I grabbed the keys from her, slam the door open, drive 5 miles back down the road to fill the tank, drive back to U-Haul, storm in and announce "You realize I am going to complain to the BBB about this don't you?' She signs me out, gives me a reciept and I storm out again. Two days later I got a call from U-Haul Corporate. I hadn't even made my complaint yet... I was apologized to and given a $50 rebate despite my telling them, even after they made thier offer to me, that I would never use thier service again.

Call corporate.
Feb. 20th, 2007 05:38 am (UTC)
Very good suggestion. Thanks!

Feb. 17th, 2007 11:06 pm (UTC)
I've had these same problems with Uhaul.

I would have told them, "Well, if you didn't like the fact that I had filled it to half full (while presenting gas receipt), next time, I'll just over fill it, and they'll be a sixty dollar service charge for this act alone; plus there will be an eight dollar a gallon core charge for each gall I over fill."

I hate terms and conditions of any business where we as customers get screwed. I love how debits can be quickly taken, but not quickly refunded.
Feb. 20th, 2007 05:37 am (UTC)
Takes 30 days for debits to get refunded unless you yell at someone really loud I've found. I'm complaining to UHaul Corporate.

Feb. 18th, 2007 02:28 am (UTC)
I had pretty good luck with U-Haul the time I used their service for a local move. No complaints. But when I moved from Missouri to New Mexico, I found that they were expensive and so I used one of those U-Pack companies. Again, no complaint.
Feb. 20th, 2007 05:39 am (UTC)
Yeah and I've got a 15% discount with Ryder too. Methinks I'll try them out next weekend.

( 8 comments — Leave a comment )