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FYI - If you use a UHaul truck to help you move be sure to leave the gas tank at exactly the same level you took it out at. Last weekend uHaul had me returning the 14 foot truck I rented to a location about 15 miles from my new house. I filled it with gas to half a tank which is where it was when I rented it. In driving over to the drop off location, I used a bit of gas of course. So when I dropped it off the fuel guage needle was sitting just below half a tank. Today I was looking online at my credit card statement and I see an extra $70 charge made by the private business location where I dropped the truck off. Of course I get all pissed off and call uHaul who says they can't do anything about the charege because the private business, B&B Automotive where I dropped it off sent the charges through. So I called them and they said the extra charges were for the gas. They said they had to put in a quarter tank of gas to bring it to half full. Lets assume that the fuel guage was a little off and they did have to put a quarter tank in. It was a 30 gallon tank. So maybe 8 gallons they had to put in. The uHaul contract states if you don't bring it back at the same fuel level you can be charged up to $4 per gallon. 4 x 8 =$32. So ok, where is the differnce of $38? They claim $30 of it was a service fee for the bother of having to drive it out back to their own tank and pump 8 gallons of gas into it. Gas that they are not paying $4 a gallon for. That still leaves $8 unaccounted for on top of the overpriced gas and service fee. And they didn't even both to appologize for it.

Someone's making a killing here, thas all I'm sayin'!

I'd dispute the chrges with Visa but last time I did that they put a hold on my card until the matter was cleared up. Not sure it's worth the hassle. Be the last time I use uHaul though.

Wander

Comments

( 8 comments — Leave a comment )
celestialmarvel
Feb. 17th, 2007 04:07 am (UTC)
Uhaul is a piece of shit!!!!
wander
Feb. 20th, 2007 05:38 am (UTC)
Not my favorite company right now, that's for sure.

W
(Deleted comment)
wander
Feb. 20th, 2007 05:38 am (UTC)
Very good suggestion. Thanks!

W
gnominclature
Feb. 17th, 2007 11:06 pm (UTC)
I've had these same problems with Uhaul.

I would have told them, "Well, if you didn't like the fact that I had filled it to half full (while presenting gas receipt), next time, I'll just over fill it, and they'll be a sixty dollar service charge for this act alone; plus there will be an eight dollar a gallon core charge for each gall I over fill."

I hate terms and conditions of any business where we as customers get screwed. I love how debits can be quickly taken, but not quickly refunded.
wander
Feb. 20th, 2007 05:37 am (UTC)
Takes 30 days for debits to get refunded unless you yell at someone really loud I've found. I'm complaining to UHaul Corporate.

W
virga_flame
Feb. 18th, 2007 02:28 am (UTC)
I had pretty good luck with U-Haul the time I used their service for a local move. No complaints. But when I moved from Missouri to New Mexico, I found that they were expensive and so I used one of those U-Pack companies. Again, no complaint.
wander
Feb. 20th, 2007 05:39 am (UTC)
Yeah and I've got a 15% discount with Ryder too. Methinks I'll try them out next weekend.

W
( 8 comments — Leave a comment )